I was deploying Intune at a customers site this week when clients started getting sync errors within the Device sync status screen.
The sync could not be initiated (0x82ac0194)
![](https://www.blackforce.co.uk/wp-content/uploads/2018/11/image-8.png)
The only change that had been made, was that ZScaler web filtering had been installed. Within ZScaler there is a Office 365 option which makes traffic destined for Office 365 bypass filtering. Checking the web filtering logs I could see the device contacting r.manage.microsoft.com a URL on the Microsoft Intune URL Page.
I then added .manage.microsoft.com to the SSL inspection bypass list and normal service resumed. The preceding dot ensures that subdomains are included.
![](https://www.blackforce.co.uk/wp-content/uploads/2018/11/image-9.png)
Surprised that this URL is not included within the Intune Application in the Office 365 section.