I am Dale Hayter, a Microsoft and VMware certified Technical Consultant.

My blog has been built up over the years from my experience of working on an IT helpdesk and also from being out on-site.

Intune – The sync could not be initiated 0x82ac0194

I was deploying Intune at a customers site this week when clients started getting sync errors within the Device sync status screen.

The sync could not be initiated (0x82ac0194)

The only change that had been made, was that ZScaler web filtering had been installed. Within ZScaler there is a Office 365 option which makes traffic destined for Office 365 bypass filtering. Checking the web filtering logs I could see the device contacting r.manage.microsoft.com a URL on the Microsoft Intune URL Page.

Intune URLs

I then added .manage.microsoft.com to the SSL inspection bypass list and normal service resumed. The preceding dot ensures that subdomains are included.

Surprised that this URL is not included within the Intune Application in the Office 365 section.