I am Dale Hayter, a Microsoft and VMware certified Technical Consultant.

My blog has been built up over the years from my experience of working on an IT helpdesk and also from being out on-site.

Office 2007 / 2010 – Quick Access Toolbar Changes Not Saving

The quick access toolbar (shown below) is the little bar at the top of most Microsoft Office 2007 / 2010 applications.

Quick Access Toolbar

Some power users like to customise this toolbar to add extra icons to it.

If you use redirected appdata or roaming profiles you will most likely find that these changes do not save. This is because Microsoft decided to turn this behaviour off by default and store these changes elsewhere.

Thankfully you can turn this back on.

Office 2007

Microsoft have made a hotfix available for Office 2007. You can download this from Microsoft direct


Office 2010

For Office 2010 we can make the change in the Office Customisation Tool. The setting you need to change is under :-

Microsoft Office 2010 System >> Global Options >> Customise >> Allow Roaming of all user customisations >> Enabled

Most people however notice this issue after Office 2010 is deployed. In this instance you can make the required change via the registry.


Then add a DWORD Entry for the key


with a value of 1.

You can deploy this using GP preferences.