I am Dale Hayter, a Microsoft and VMware certified Technical Consultant.

My blog has been built up over the years from my experience of working on an IT helpdesk and also from being out on-site.

Outlook 2013 – Online Archive – The set of folders cannot be opened. Microsoft Exchange is not available.

When trying to expand a users Online Archive in Outlook 2013 you might receive the error message :

The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance.

OnlineArchive1

This occurs due to a bug with an update Microsoft deployed on the 12th August 2014. Deploy the update in the KB below and it will resolve the issue.

Microsoft Support KB : 2889859

Source : KB 2992644