Blackforce » interflora http://www.blackforce.co.uk just a few random articles and photos from my life!! Fri, 03 Feb 2012 16:50:03 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Interflora Update 2 http://www.blackforce.co.uk/2008/02/17/interflora-update-2 http://www.blackforce.co.uk/2008/02/17/interflora-update-2#comments Sun, 17 Feb 2008 21:19:03 +0000 Dale http://www.blackforce.co.uk/?p=51 Received another email from interflora today…….. telling me my order on 13th february has shipped. Nice to get an email AFTER i have received them.

Another fine example of their great service. NOT!

]]> http://www.blackforce.co.uk/2008/02/17/interflora-update-2/feed 0 Interflora Update http://www.blackforce.co.uk/2008/02/16/interflora-update http://www.blackforce.co.uk/2008/02/16/interflora-update#comments Sat, 16 Feb 2008 18:01:38 +0000 Dale http://www.blackforce.co.uk/?p=50 Lets start with an update on the flowers themselves. Well the 2 roses I actually had on it………. died.

I’ll post a picture of it in a week.

I received an email back from interflora’s customer services. Surprise suprise that noone rang me. The email they sent me is basically one they must send out to the masses if they complain

I write in regard to your recent e-mail in which you brought to our attention your dissatisfaction with your Interflora order and please accept my sincere apologies for the time it has taken to reply to you.

I was sorry to learn of the complaint concerning the quality of the item delivered by our courier and would like to apologise for any disappointment caused to you and the recipient by this situation.

As it is the purpose of Interflora to provide a product that will bring pleasure we will arrange, in accordance with our Customer Satisfaction Guarantee for a full refund to your card, this should take 3-5 working days to show on your statement.
We would like to thank you for taking the time and trouble to bring this matter to our attention and allowing us the opportunity to acknowledge your disappointment on this occasion. Please be assured that all complaints made against our member florists and products delivered are logged and used for the ongoing assessments, to ensure that all Interflora florists are providing the service and quality products expected by Interflora and our customers.
Thank you for taking the time and trouble to bring this matter to our attention and please accept my apologies for the disappointment caused to you on this occasion.

Kind Regards Laurence
Ecommerce Customer Services

Interflora Customer Services
Interflora British Unit
Tel: 0870 904 5459
Fax: 01529 413 886

You think they would offer to resend the flowers as well but oh no they dont. S**t company and will never order from them again. Lets hope loads of people googleing “Interflora” come here and read this before they order. Stick with local florists, much better service!!

]]> http://www.blackforce.co.uk/2008/02/16/interflora-update/feed 0 Interflora Valentine Disaster http://www.blackforce.co.uk/2008/02/14/interflora-disaster http://www.blackforce.co.uk/2008/02/14/interflora-disaster#comments Thu, 14 Feb 2008 18:37:29 +0000 Dale http://www.blackforce.co.uk/?p=49 Ordered a rose plant for my misses for valentines day from interflora. This is what they were supposed to look like :-

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However this is what they looked like when my wife opened the box (Click To Enlarge):-


I have emailed Interflora and Phoned them (But was engaged!!). Lets see what response I get.

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